Businesses
LevelUp App Retirement FAQ
Helping Your Customers
Using the Custom Campaign Creator
The Basics
- What is LevelUp?
- Can a customer pay with LevelUp without linking a card?
- What if my customer doesn’t have an iPhone or Android Phone?
- What happens when a LevelUp customer’s credit or debit card gets declined?
- How do receipts work on LevelUp?
- Can I add fine print to accepting LevelUp?
Managing Your Account
Accepting Transactions
- LevelUp and My Staff
- How do I process LevelUp transactions?
- Handling LevelUp transactions at a full service restaurant
- How do I refund a transaction from LevelUp?
- My LevelUp terminal isn't working. Help!
- A customer says they have credit toward my business. What do I do?
Accounting & Finance
- How to update banking information
- I see an adjustment on my last payment. What's that?
- How do refunds work?
- How does LevelUp handle fraud, chargebacks, or disputes?
- How do I get notified of my payments?
- How do LevelUp payments appear in my bank account?