How to Send Emails and Push Notifications

TRANSCRIPT:

Hello, and welcome to this Grubhub dashboard walkthrough. In this video, we’ll show you how to send emails and push notifications from within the dashboard.

While all promotions allow you the option to send emails and push notifications with the reward, you may find yourself needing to send correspondence to customers without attributing a reward to it. In order to do that you’ll need to set up a Message Only promotion from within the promotion builder tool. To create these, click the Promotions tab from the right-hand panel. From the drop-down menu click +New Promotion to be brought to the promotion builder page. 

At the top you’ll notice that the promotion builder has three stages: Setup, Outreach and Review. The Setup stage lays the foundation for what kind of promotion you are building. The Outreach stage determines who receives the promotion and what kind of correspondence will accompany it. Lastly, the Review stage allows you to go over all of the information included in the promotion before finalizing it. 

Let’s start with the Setup stage.

[SETUP STAGE]

Under Promotion Details, fill out all of the required fields including the promotion name, and any internal notes for personal records. Company or sponsor name will automatically fill with your business name, and since you are sending a message only campaign, feel free to leave “Select all locations” selected as the default.

Under “Reward Details” click the Message only icon, which opens up the settings for this promotion type, and select either an immediate or scheduled run time for the promotion. Once you’ve finalized your choices, click Save and continue.

[OUTREACH STAGE]

In the outreach section, first decide who will receive the promotion by clicking the drop-down menu under “Select promotion recipients” and select the segment you’d like to target.

Then you decide if you’d like to send an email, a push notification or both. Under “Would you like to send a promotion email?” click Yes to bring up your email options. From the drop-down menu, select which email type you’d like to use, either the premade template, HTML formatting, the rich email editor, or any email templates you’ve already created. Construct the email accordingly based on your decision.

If you’d like to send a push notification as well, click Yes under “Would you like to send a push notification?” and enter in the push notification copy you’d like to send in the text field. Click Push notification guide for more information on how to construct a push notification. Please make note of the character limits, and the special process for including emojis.

Once you’ve settled on both your intended audience and correspondence, click Save and continue.

[REVIEW STAGE]

Finally, at the review page look over all of the information pertaining to the promotion to confirm that everything is correct. If needed, you can send test emails and push notifications. Once you are ready, you can either click Save draft and exit to revisit the promotion at another time, or click Run Promotion to make your promotion active. 

Thanks for watching this Grubhub dashboard walkthrough. For more videos like these, please visit the help center!