How to Create Progress Multipliers


Hello, and welcome to this Grubhub dashboard walkthrough. In this video, we’ll show you how to create progress multipliers for loyalty and status level promotions from within the dashboard.


Progress multipliers provide users with additional progress on an entire order or the purchase of particular items. This applies to all qualifying orders placed within a defined time frame. Instead of earning the standard loyalty progress on every transaction, entice your customers to purchase specific items or visit at specific times to earn double or triple the amount of progress towards their next status level or reward.


To set up progress multipliers from within the dashboard, click the Promotions tab on the left-hand panel. From the drop-down menu click Current. From the current promotions page use the search field or scroll down to find the promotion you’d like to use, then click Manage Progress Multipliers. {Please note if you do not see the “Manage Progress Multipliers” button that means that progress multipliers are not an option for this promotion.}


From the manage progress multipliers page you can see all progress multipliers you already have set up. Click +New Progress Multiplier to  set up your progress multiplier.


Make sure your progress multiplier is toggled to “Active” and then write the internal description. This is for your records and will not be seen by customers. {Pro tip: for further clarity the internal description should include the name of the promotion, how much is being multiplied, and the open dates.}

Next, enter in the multiplier value as an integer. For example, if you’d like to have a 2x multiplier you’d enter a “2” into the field. This applies the same way to spend-based, visit-based, and item-based promotions.


Under “Time Window Details” click to decide if you’d like a one time or recurring window then enter the start date and time and the end date and time for the window. A good rule of thumb is to keep the majority of your progress multipliers as a one time promotion for simplicity, but if you’d like to set a recurring time window you'll also need to set a recurring reference – either daily, weekdays, weekends, or a particular day of the week.


Lastly, if you’d like to target this multiplier to a specific item or items rather than a customer’s total order, click the field under “Target Item Tags” and select the tags you’d like to limit this multiplier to. As with any other tag-related promotion, you must first make sure all of the items you wish to include are tagged appropriately before moving forward. If left blank, the entirety of the customer’s order will be included in the multiplier.


When done, click Save Progress Multiplier. Since the multiplier has been set to active, it will begin functioning at the start date and time that you set. For further questions about multipliers, such as creating segmented multipliers, please reach out to your TBM.


Thanks for watching this Grubhub dashboard walkthrough. For more videos like these, please visit the help center!

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