What do I tell my customers if they have any unspent rewards available?


Customers will be made aware via email of the LevelUp app retirement and how that will affect them. Order ahead rewards must be redeemed by March 31, 2021; and in-store rewards must be redeemed by August 31, 2021.

Please feel free to direct customers to reach out to support@thelevelup.com with questions about unspent rewards.

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