I received a “maximum number of claims” message when trying to claim a reward!

Sometimes, when trying to participate in a promotion, you may receive an error message that says “We're sorry, this promotion has reached its maximum number of claims. Please email support@thelevelup.com if you have any questions.”

This message means that the maximum number of folks received the reward before you attempted to claim it.

We are always thrilled to see when guests are excited to participate in a promotion. That said, we completely understand how frustrating that can be for dedicated customers like you who weren't able to get there in time.

We are always working to run more promotions regularly, and we’re committed to improving this experience. Please keep an eye on your emails to stay up-to-date!