Why can't I see my store when I log in?

For franchisees & store managers:

If you have logged into your dashboard on the Enterprise Portal, you should see all of the store locations your account has permission to access. However, if you find that one of your locations is missing, we encourage you to reach out to your corporate team, who can add the proper locations to your access!

For corporate teams:

To give another person access to a location in the dashboard, you must first have merchant-level permissions, or location-level permissions for that specific location. Log into the dashboard and click Settings in the left-hand column. Head into Manager Access Settings. If the person to whom you are providing additional access already manages another location, simply find their email in the list (alphabetical by name) and click Edit to change their access.

If the person to whom you are providing location access does not yet have any permissions, click the orange Add New Manager button at the top of the page.

If you need additional assistance with setting up permissions, please reach out to your LevelUp technical brand manager.

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