I was overcharged. How can I get a refund?

If you're still at the business:

  • Have the business refund you and redo the transaction for the correct amount.

If you're no longer at the business:

  • Touch base with the business directly to receive a refund, as they will be the ones to provide it.
  • If you have troubles getting in touch with them, send us a Support request from the app or email (support@thelevelup.com) from the email address tied to your LevelUp account with the following information:
    • Date and time of purchase, amount of purchase, business it occurred at and reason for the refund.
    • Best number to contact you (in case LevelUp or the merchant requires additional information).
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