My transaction went through twice. How do I get a refund?

Please send us a Support request from the app (Settings > Report an Issue or Get a Refund) or an email ( from the email address tied to your LevelUp account with the following information:

  • Date of the transaction
  • Amount of the transaction
  • Location of the transaction

We will contact the merchant on your behalf to discuss the issue and apply any refunds when necessary.

If you weren't charged twice but still need a refund, please check out our article on how to request a refund here


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