Promoted articles
Dashboard How-to Videos
Customers Tab
Segments Tab
Promotions Tab
- How to Create a BOGO Promotion
- How to Create a Percent-Off Promotion
- How to Create an Item-Based Promotion
- How to Send Emails and Push Notifications
- How to Create Dollar-Off Promotions
- How to Create Progress Multipliers
Email Templates Tab
Item Tagging Tab
Financials Tab
Settings Tab
Users
LevelUp App
The Basics
- I’ve got an Idea for a New App Feature!
- I Participated in the Restaurant's Rewards Program before the App. What Happened to my Previous Rewards?
- I need help troubleshooting my LevelUp-powered app!
- Can I log into multiple LevelUp powered apps with the same email address?
- LevelUp iPhone App Walkthrough
- LevelUp Android App Walkthrough
Managing Your Account
- I received an "Updates to Terms of Service" email and have follow up questions or wish to unsubscribe
- Why am I unable to add a payment method (TLS error)?
- How do I close my account?
- How do I reset my password?
- How do I change the payment method linked to my account?
- How can I update my account email address?
Security
Details of LevelUp Credit
- I don't see my credit in my app or my credit didn't apply to my order
- I couldn’t scan my app when I made my order, how can I still earn rewards progress?
- I referred a friend, but I haven’t received my credit
- How do I use credit?
- How do I earn credit?
- How do I view how much credit I have?
Charges, Disputes, and Refunds
- The pending charge on my card is different from my receipt
- Max Order Error: Order too Large
- I Disputed an Incorrect Charge for a Canceled/Duplicate Order
- What are my different billing options available through LevelUp?
- I disputed a LevelUp transaction with my bank or credit card issuer and now I can’t use my app. What do I do?
- My card failed on a recent transaction. What do I do?
LevelUp App Retirement Rewards FAQ
- I have a reward on my account that I haven’t used yet!
- There’s no app for the restaurant I visit, but I have a gift card/preloaded credit on my account!
- How do I check the email address used in my LevelUp app in order to properly transfer my credit?
- Where will my in-app credit go when the LevelUp app is gone?
- When will I no longer be able to use the LevelUp app?
Businesses
LevelUp App Retirement FAQ
Helping Your Customers
Using the Custom Campaign Creator
The Basics
- What is LevelUp?
- Can a customer pay with LevelUp without linking a card?
- What if my customer doesn’t have an iPhone or Android Phone?
- What happens when a LevelUp customer’s credit or debit card gets declined?
- How do receipts work on LevelUp?
- Can I add fine print to accepting LevelUp?
Managing Your Account
Accepting Transactions
- LevelUp and My Staff
- How do I process LevelUp transactions?
- Handling LevelUp transactions at a full service restaurant
- How do I refund a transaction from LevelUp?
- My LevelUp terminal isn't working. Help!
- A customer says they have credit toward my business. What do I do?
Accounting & Finance
- How to update banking information
- I see an adjustment on my last payment. What's that?
- How do refunds work?
- How does LevelUp handle fraud, chargebacks, or disputes?
- How do I get notified of my payments?
- How do LevelUp payments appear in my bank account?